Customer Support Executive

# 🚨 Hiring: Customer Support Executive – Voice Process

🏢 Client: Axis Bank

🏢 Hiring Company: Digitide Solutions

📍 Location: Pocharam, Hyderabad

💼 Job Type: Full-Time | Work From Office

👥 Openings: 30

⚡ Hiring: Immediate Joiners Preferred

## 🎯 Job Role

Handle inbound customer calls, resolve queries, provide accurate information, and ensure a smooth customer service experience for Axis Bank customers.

## 📝 Roles & Responsibilities

- 📞 Handle inbound customer calls professionally and efficiently.

- 💬 Assist customers with banking-related queries and service requests.

- 🤝 Understand customer needs and provide appropriate solutions.

- 🛠️ Resolve customer complaints and escalate complex issues when required.

- 📝 Maintain accurate records of customer interactions and requests.

- 🎧 Follow company procedures, quality standards, and communication guidelines.

- ⌨️ Ensure accurate data entry with good typing speed.

- 😊 Deliver excellent customer service with patience and empathy.

## 🎓 Eligibility Criteria

- Graduation is mandatory.

- Candidates must have provisional documents available.

- Pursuing higher education and B.Pharmacy students are not eligible.

- Freshers and experienced candidates may apply, subject to client requirements.

- Strong verbal communication in English and Hindi is mandatory.

- Regional language proficiency is preferred.

- Good listening, problem-solving, and customer-handling skills are required.

- Basic computer knowledge and typing accuracy are essential.

## 💰 Salary & Benefits

- Salary Option 1: ₹16,000 CTC | ₹15,700 Take-Home

- Salary Option 2: Up to ₹23,000 CTC | Up to ₹17,500 Take-Home

- 🚌 Transportation: Two-way cab facility or ₹2,000 transport allowance, as per company policy.

Salary depends on the applicable profile and eligibility.

## 🗓️ Working Schedule

- Working Days: 6 days a week

- Weekly Off: 1 rotational day off

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.