Customer Support Executive

Position: Logistic cum Customer Support Engineer

Location

Kolkata & Suburbs, West Bengal, India

Salary Range

₹8,000 – ₹10,000 per month (based on experience and capability)

About the Company

Dhiantra Technology Solutions Private Limited is a growing technology service provider specializing in IT infrastructure, networking, and field support operations. The company caters to a wide range of clients, offering reliable onsite technical support, hardware logistics management, and customer service solutions.

Role Overview

This role combines logistics coordination and technical field support. The candidate will handle the movement and delivery of IT equipment to client sites, assist in basic installations and troubleshooting, and ensure smooth coordination between the warehouse, technical team, and clients.

It is ideal for an individual with basic IT knowledge and good coordination skills who is eager to grow in the IT support field.

Key Responsibilities

Logistics Support

• Coordinate pickup, dispatch, and delivery of IT equipment, spares, and materials to client locations within Kolkata & suburbs.

• Maintain records of incoming/outgoing materials and update asset logs.

• Ensure safe handling and transport of devices (computers, networking devices, printers, UPS, etc.).

• Assist in managing inventory of IT assets, consumables, and spare parts.

• Liaise with vendors, courier partners, and internal teams for timely delivery.

Customer / Field Support (IT Infrastructure)

• Visit client sites to assist in installation, configuration, and basic troubleshooting of desktops, laptops, and peripherals under the guidance of senior engineers.

• Support preventive maintenance and routine system checks.

• Coordinate with clients for scheduling service visits or delivery of IT assets.

• Record daily field activities, support calls, and logistics reports.

• Provide basic technical assistance such as cable connections, OS installation support, or software setup (after training).

• Ensure prompt and polite customer interactions at all times.

Qualifications & Skills

• Education:
  ITI / Diploma / 12 Pass

• Experience:
  0–1 years in logistics, IT field support, or technical operations. Freshers with a learning attitude are welcome.

• Technical Skills:

  • Basic knowledge of computers, printers, and networking devices.

  • Familiarity with Windows OS installation & troubleshooting (preferred).

  • Ability to manage and maintain inventory logs.

• Soft Skills:

  • Good communication skills in English, Hindi, and Bengali.

  • Responsible, punctual, and customer-oriented approach.

  • Basic documentation and reporting ability.

  • Willingness to travel within Kolkata and surrounding areas.

• Other Requirements:

  • Smartphone required for communication and reporting.

Working Conditions

• Field-based role with regular travel within Kolkata & suburbs.

• Standard working hours (may vary based on client schedule).

• Reporting to the Field Support / Logistics Supervisor.

Benefits

• Salary: ₹8,000 – ₹10,000 per month (depending on experience).

• Travel / conveyance reimbursement for field visits.

• Mobile allowance (as per company policy).

• On-the-job technical training and mentoring.

• Opportunity to grow into a full-time IT Field Engineer role with performance.

• Statutory benefits (PF / ESI) as per company policy.

Ideal Candidate Profile

A motivated, sincere, and hardworking individual with basic technical knowledge and a sense of responsibility for handling both logistics and customer support duties. Someone willing to learn, travel locally, and grow within the IT infrastructure domain. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹10000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Dhiantra Technology Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Dhiantra Technology Solutions Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 09:00 AM - 06:00 PM timing.