Customer Support Executive

15,000 - 20,000 /month

Conviction Hr

Whitefield, Bangalore

Freshers in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Tamil

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Cab

Job Description

The Customer Support Executive (CSE) role involves managing inbound and outbound interactions via calls, chats, or emails to resolve ticket issues, answer booking queries, and ensure customer satisfaction.

Core Responsibilities

Issue Resolution: Handle booking cancellations, refunds, seat modifications, and real-time travel emergencies.
Proactive Communication: Probe to understand customer needs, provide accurate information, and maintain a high level of customer satisfaction (CSAT).
Documentation: Track, document, and update account notes in the database with precision.
Cross-functional Collaboration: Escalate unresolved vendor/operator concerns or complex complaints to the supervisory tier.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Whitefield, Bangalore.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 50 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Whitefield, Bangalore.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 50 openings.