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Customer Support Executive

salary 18,000 - 31,000 /month
company-logo
job companyConcentrix
job location New Town, Kolkata
job experience0 - 1 years Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Rotational Shift
star
Job Benefits: Cab, PF, Medical Benefits
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PAN Card, Aadhar Card, Bank Account
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Job Description

We are looking for a Customer Support Executive to join our team at Concentrix. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18000 - ₹31000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

  1. What is the eligibility criteria to apply for this Customer Support Executive job?
    Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹18000 - ₹31000 per month that depends on your interview. It's a Full Time job in Kolkata.
  3. How many working days are there for this Customer Support Executive job?
    Ans: This Customer Support Executive job will have 5 working days.
  4. Are there any charges applicable while applying or joining this Customer Support Executive job?
    Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Concentrix.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Support Executive role?
    Ans: There is an immediate opening of 10 Customer Support Executive at Concentrix
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Customer Support Executive job?
    Ans: This Customer Support Executive job has Rotational Shift.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Cab, PF, Medical Benefits

Skills Required

Computer Knowledge, International Calling, Domestic Calling, Non-voice/Chat Process

Shift

Rotational

Contract Job

No

Salary

₹ 18000 - ₹ 31000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Sagar Zubair Ansari

Interview Address

RDB Block(Newtown), Action Area 1New Town, West Bengal 700163
Posted 2 days ago
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