• Assist customers with product related issues.
• Answer Phone to respond to customer inquiries and troubleshoot for any technical issues • Assist customers with installation / uninstall of our product & software. • Assist customers with product configuration, error messages or common issues.
• Project a professional company image through phone interaction.
• Provide customers with product and service information.
• Transfer the customer appropriate department if required.
• Escalate the customer's concern to the next level if required.