Customer Support Executive

12,000 - 15,000 /month

Club Malwa Private Limited

Basant Avenue, Ludhiana

0 - 6 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Software & IT Services

Languages: Punjabi

12th Pass and above

Males Only

Night Shift

Job Benefits: Insurance

PAN Card, Aadhar Card, Bank Account

Job Description

Job Title: Customer Support Executive

Location: Basant Avenue
Shift: 12 hours shift ( 4 day working and 3 week offs)
Experience: Fresher & Experienced candidates can apply

Job Responsibilities:

Provide technical assistance and support to customers via calls, emails, or chat.
Diagnose and resolve technical issues related to software, hardware, or network systems.
Guide customers step-by-step to troubleshoot and resolve problems.
Maintain accurate records of customer interactions, issues, and resolutions.
Escalate unresolved issues to the appropriate internal teams.
Ensure timely follow-ups and customer satisfaction.
Adhere to company policies, procedures, and service-level agreements (SLAs).
Stay updated with product knowledge and technical processes.

Required Skills & Qualifications:

Basic knowledge of computers, operating systems, and internet applications.
Good verbal and written communication skills.
Ability to understand and resolve technical problems efficiently.
Customer-oriented mindset with a problem-solving approach.
Willingness to work in rotational shifts.
Freshers with basic technical knowledge are welcome.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹12,000-₹15,000 per month in this Customer Support Executive position.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Basant Avenue, Ludhiana.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 10 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 0-1 years of experience are eligible to apply for this Customer Support Executive role. Only male candidates are eligible.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Basant Avenue, Ludhiana.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge with 0-1 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹12,000-₹15,000 per month. This is a Full Time job and has 10 openings.