Customer Support Executive

Our Client is seeking for an experienced Customer Service Manager who will be responsible for leading a team and ensuring exceptional service delivery in all aspects of freight forwarding (air,sea,road). One point of contact for internal department and external clients.

Responsibilities

• Team Leadership & Development

• Client Relationship Management

• Operations Support /Issue Resolution

• Process Improvement : KPI Monitoring & Reporting ,Compliance & Documentation

Qualifications

• Bachelor's degree or equivalent experience

• 7+ years' of Experience in FF customer service , with at least 2+yrs in Managerial role/strong knowledge of international freight processes,Incoterms and Customs regulations

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

• It is a Full Time Customer Support / TeleCaller job for candidates with 6+ years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6+ years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., CLIENT OF NEOREMS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at CLIENT OF NEOREMS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.