Customer Support Executive

20,000 - 25,000 /month

City Mall

Sector 62 Gurgaon, Gurgaon

6 - 60 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Job Highlights

Languages: Hindi

12th Pass and above

Males Only

6 days working | Day Shift

Job Benefits: PF

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Executive to join our team at CITY MALL. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to E commerce. The role offers ₹20,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 62 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 50 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-5 years of experience are eligible to apply for this Customer Support Executive role. Only male candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector 62 Gurgaon, Gurgaon.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 50 openings.