A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /month
Ciel Hr Services Limited
Sector 62 Noida, Noida
1 - 5 years Experience in Customer Support / TeleCaller
Full Time
Key Responsibilities
(Must have Excellent speaking skills in English)
● Handle inbound calls from customers and retailers to resolve queries related to Company’s EMI schemes, upgrade offers, payment process, and app functionality.
● Outbound calls to follow up with potential customers or inactive retailers and assist them through the transaction, onboarding and activation journey.
● Assist retailers in document verification and registration, coordinating with Business Development Executives (BDEs) to resolve any gaps.
● Maintain and update customer records, onboarding status, and call outcomes accurately in CRM systems.
● Address escalations raised by field teams or customers and ensure timely resolution with proper documentation.
● Clearly explain Company’s EMI offers and product features, and convince customers
● Share daily or weekly reports highlighting call volumes, resolution status, escalations, and customer feedback with the Program Manager and Retail Head.
High Demand
