Customer Support Executive

25,000 - 35,000 /month

Ceeq

Worli, Mumbai

1 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Job Highlights

Languages: Hindi

Graduate and above

Females Only

Day Shift

Job Description

Responsibilities

Please provide friendly, helpful, and informative customer service to all visitors, ensuring an outstanding experience.
Please help customers in person, over the phone, via email, and through chat to address questions, resolve issues, and offer product recommendations.
You can engage with customers proactively and suggestively to help their shopping experience and support sales.
Maintain accurate records of customer interactions and follow up as necessary to ensure customer satisfaction.
Collaborate with the team to ensure the timely resolution of complaints.
Support store operations, including opening and closing of store operations, maintaining store conditions, visual merchandising, and conducting inventory checks.
Monitor stock levels and report any shortages or stockouts to prevent missed sales opportunities.
Represent the Company by ensuring that all customer service interactions comply with company standards and policies.

Qualifications

Strong customer service skills and a positive attitude toward in-person interactions. Experience of at least 1 year is ideal and not more than 2 years.
Quick-thinking with the ability to resolve issues efficiently.
Effective communication skills, both verbal and written.
Punctual, professional, and reliable.
Empathetic and patient with customers, providing thoughtful and appropriate solutions.
Ability to work collaboratively within a team environment.
Previous experience in customer service or retail operations is preferred but not required

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience and skills like Computer Knowledge.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹25,000-₹35,000 per month. This is a Full Time job.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Worli, Mumbai.
How many vacancies are there for this Customer Support Executive job?
Ans : There is 1 vacancy for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-5 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Worli, Mumbai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge with 1-5 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 1 openings.