We are currently hiring for the position of Customer Experience Agent with a leading global organization known for its strong customer service excellence and employee-friendly work culture.
Please find the details below:
📌 Job Role: Customer Experience Agent (Voice process)
📍 Location: Andheri East, Mumbai
👤 Experience: fresher can also apply
🕒 Shift Details:
Rotational shifts of 9 hours (between 7:30 AM – 10:30 PM)
5 working days with rotational week-offs
🎯 Key Responsibilities:
Handle inbound/outbound customer calls professionally
Resolve customer queries with a customer-first approach
Maintain high levels of customer satisfaction
Ensure accurate and timely documentation of interactions
✅ Key Requirements:
Excellent verbal communication skills
Strong interpersonal and problem-solving abilities
Customer-centric mindset