Customer Support Executive

Position: Customer Support Executive – US Healthcare (Inbound Voice)
Location: Salt Lake, Sector V, Kolkata (On-site with complimentary cab drop service)
Shift: Night Shift (aligned to U.S. time zones – common shift 6:00 PM – 2:30 AM)
Workdays: Monday – Friday (Fixed weekends off: Saturday & Sunday)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our US Healthcare inbound voice support team. As a Customer Support Executive, you will be the first point of contact for U.S. healthcare customers, providing accurate, empathetic, and timely assistance.

This is a non-sales, non-target role, purely focused on service and query resolution.

Key Responsibilities

• Handle inbound calls from U.S. healthcare customers with professionalism.

• Understand and resolve queries while ensuring customer satisfaction.

• Provide clear, concise, and empathetic communication at all times.

• Document customer interactions and update records accurately.

• Follow standard operating procedures (SOPs) for query resolution.

• Collaborate with internal teams where required to ensure issue closure.

Requirements

• Excellent communication skills in English (verbal & written).

• Neutral or U.S.-friendly accent preferred.

• Minimum education: 12th pass (Graduates/Diploma holders are a plus).

• Comfortable working night shifts (U.S. time zone).

• Freshers and experienced candidates are welcome.

Compensation & Benefits

• 💰 Salary: ₹15,000 – ₹19,000 (in-hand)

• 🚖 Complimentary Cab Drop after night shift

• 🍴 Subsidized meals during shift

• 🎁 Attendance Bonus: ₹1,000 per month

• 🏆 Annual Performance Bonus: Up to ₹15,000

• 🛡️ PF & ESI coverage

Why Join Us?

• Opportunity to build a career in the U.S. Healthcare process

• Stable Monday–Friday schedule with weekends off

• Friendly and growth-oriented work environment

📩 Interested? Apply now and become part of our growing healthcare support team!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹19000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., CAREER COMFORT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at CAREER COMFORT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Night Shift.