Customer Support Executive

14,000 - 16,000 /month

Bridgexcel Innovations Private Limited

Sector 20 Gurgaon, Gurgaon

0 - 1 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Loan/ Credit Card

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Customer Support Executive – Voice Process

Location: Gurgaon

Job Summary:

We are looking for dynamic and customer-focused individuals for the Voice Process. The candidate will handle inbound/outbound customer calls, resolve queries efficiently, and ensure high levels of customer satisfaction while meeting performance targets.

Key Responsibilities:

Handle inbound and/or outbound customer calls professionally
Resolve customer queries related to products, services, or accounts
Maintain accurate call records and update CRM systems
Achieve daily and monthly performance targets (quality, productivity, conversion, etc.)
Follow company compliance and process guidelines
Escalate complex issues to the concerned department when required
Ensure excellent customer experience on every call

Required Skills & Qualifications:

Minimum Qualification: 12th Pass
Fresher or 6 months – 2 years of experience in BPO/Voice Process preferred
Good communication skills in Hindi & English
Strong problem-solving and listening skills
Basic computer knowledge
Ability to work in rotational shifts

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-1 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹14,000-₹16,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 20 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Customer Support Executive job is located in Sector 20 Gurgaon, Gurgaon.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹14,000-₹16,000 per month. This is a Full Time opportunity and has 10 openings available.