Customer Care Representative

18,000 - 23,000 /month*

Prestige Recruiters (opc) Private Limited

Sector 18 Gurgaon, Gurgaon

₹1,000 incentives included

0 - 2 years Experience in Customer Support / TeleCaller

99 Openings

Incentives included

Full Time

Skills Required

Cold Calling

Computer Knowledge

International Calling

Convincing Skills

Job Highlights

Industry Type: Software & IT Services

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Rotational Shift

Job Benefits: Medical Benefits

Job Description

We are looking for a Customer Care Representative to join our team at Prestige Recruiters (opc) Private Limited. The role offers ₹ 18,000 - ₹ 23,000 and involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?
Ans : To apply for this Customer Care Representative job, candidates should have skills like Cold Calling, Computer Knowledge, International Calling, Convincing Skills along with 0-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹23,000 per month in this Customer Care Representative position.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 99 vacancies for this Customer Care Representative role.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Representative, you will work on skills like Cold Calling, Computer Knowledge, International Calling, Convincing Skills.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Sector 18 Gurgaon, Gurgaon.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like Cold Calling, Computer Knowledge, International Calling, Convincing Skills with 0-2 years of experience is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹18,000-₹23,000 per month. This is a Full Time job and has 99 openings.