A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 23,000 /month
Bpo
turbhe, Navi Mumbai
0 - 5 years Experience in Customer Support / TeleCaller
Full Time
Job Description:
We are seeking a dedicated and customer-focused individual to join our BPO team as a Customer Support Representative. In this role, you will handle inbound and outbound customer interactions via phone, email, or chat, ensuring timely and accurate resolution of inquiries and issues. You will provide excellent service, maintain professionalism, and follow company policies to deliver a positive customer experience.
Key Responsibilities:
Respond to customer queries promptly and effectively.
Resolve issues, provide product/service information, and escalate complex cases when necessary.
Maintain accurate records of customer interactions.
Meet performance targets for quality, efficiency, and customer satisfaction.
Collaborate with team members to improve processes and service delivery.
