A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
14,000 - 27,500 /month*
Bpo Company
Vashi, Mumbai
₹13,000 incentives included
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
We are looking for a Customer Support Executive to join our team at Bpo Company. The role offers ₹14000 - ₹16000 and involves managing customer calls, delivering outstanding customer service related to . Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th and 0 - 0.5 years of experience or fresher if you are Graduate. The role is doing background verification of US citizen and check whether they are eligible to mortgage. Candidates must be open to a 5 days working week during the 5:30 pm to 2:30 am/ 6:30 pm to 3:30 am (night shift), Sat & Sun fixed off. Both way cabs are available.
