Customer Support Executive

Job Title: Customer Support Services

Job Summary:

We are looking for a Customer Support Services with strong knowledge of social media platforms to handle customer queries, complaints, and feedback across digital channels. The candidate should be responsive, customer-focused, and comfortable managing online interactions professionally.

Key Responsibilities:

• Respond to customer inquiries via social media platforms (Facebook, Instagram, Twitter/X, LinkedIn, etc.), chat, email, and calls.

• Monitor social media pages for comments, messages, and reviews.

• Resolve customer complaints promptly and professionally.

• Escalate complex issues to relevant departments when required.

• Maintain records of customer interactions and follow up to ensure satisfaction.

• Protect brand reputation by handling negative comments tactfully.

• Coordinate with marketing team for social media responses when needed.

Required Skills & Qualifications:

• Minimum 0-6 month of experience in Customer Support / Social Media Handling.

• Good knowledge of major social media platforms and messaging tools.

• Strong written and verbal communication skills.

• Ability to respond quickly and professionally online.

• Basic knowledge of CRM tools and MS Office.

• Good problem-solving and multitasking skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.