A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 16,500 /month
Baroda Global Shared Services Limited
Mahatma Gandhi Nagar, Bangalore
Freshers in Customer Support / TeleCaller
Full Time
Manage large amounts of outbound calls in a timely manner • Follow communication scripts when handling different topics • Identify customer’s needs, clarify information, research every issue, and provide solutions and/or alternatives. • Seize opportunities to upsell products when they arise • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call centre database in a comprehensible way • Frequently up skill trainings/refreshers for improvement in performance. • Meet personal/team qualitative and quantitative targets • Target based calling with major focus on conversion
Previous experience of minimum 6 months in outbound customer support role • Track record of performance in OB set up preferably collections • Strong phone and verbal communication skills along with active listening • Familiarity with CRM systems and practices • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively • Under-graduate/graduates Not pursuing furt
