Customer Support Executive

15,330 - 19,000 /month

Axis Bank

Kondapur, Hyderabad

6 - 36 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Life Insurance

Languages: Hindi, Telugu

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF

Job Description

Key Responsibilities

· Handle inbound customer calls and provide accurate information regarding banking products and services.

· Clarify customer queries and determine appropriate solutions.

· Research, troubleshoot, and resolve issues efficiently.

· Escalate unresolved queries to the appropriate department when needed.

· Complete transactions and maintain accurate documentation.

· Cross-sell suitable banking products based on customer requirements.

Required Skills & Competencies

· SVAR Score: 50 & above

· Excellent verbal communication in English & Hindi

· Regional language proficiency preferred

· Basic computer knowledge and familiarity with MS Office tools

· Strong telephone etiquette and active listening skills

· Sound decision-making, logical reasoning, and numerical ability

· Customer-oriented mindset with patience and empathy

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Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

What are the eligibility criteria for this Customer Support Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-3 years of experience and skills like Computer Knowledge, Domestic Calling for this Customer Support Executive job offered by Axis Bank in Kondapur, Hyderabad.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹19,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kondapur, Hyderabad.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 5 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Kondapur, Hyderabad.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-3 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹19,000 per month. This is a Full Time job and has 5 openings.