Customer Care Executive

25,000 - 32,000 /month

Solar Square Energy Private Limited

JNTU, Hyderabad

6 - 36 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Telugu

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Job description:

Position - CDM,

Role Overview:

We are looking for a proactive and empathetic Customer Delight Manager to join our team. You will be the first point of contact for our customers, ensuring they receive prompt, helpful, and solution-oriented support via phone, email, and chat.

Your ability to resolve queries efficiently while maintaining a positive brand experience is key to succeeding in this role.

Key Responsibilities:

Handle customer queries, complaints, and requests through call, email, and chat
Provide accurate information about products/services and resolve issues within defined TAT
Follow up with internal teams to ensure timely resolution
Maintain detailed records of customer interactions and feedback
Escalate unresolved issues to appropriate departments as necessary
Ensure a high level of customer satisfaction and contribute to CSAT/NPS goals
Work collaboratively with the sales, service, and operations teams

Skills & Qualifications:

Bachelor’s degree in any discipline
0–3 years of experience in customer service or support roles
Excellent communication skills (English and Hindi/regional languages)
Good listening skills and ability to remain calm under pressure
Proficiency in MS Office and CRM tools is a plus
Strong problem-solving attitude and customer-first mindset

Job Type: Full-time

Benefits:

Flexible schedule
Health insurance
Provident Fund

Education:

Bachelor's (Required)

Experience:

Customer support: 2 years (Required)

Language:

Telegu

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹32,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in JNTU, Hyderabad.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer Care Executive job is located in JNTU, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹25,000-₹32,000 per month. This is a Full Time opportunity and has 2 openings available.