Customer Support Executive

17,000 - 20,000 /month

Appet8

Konanakunte Cross, Bangalore

0 - 6 months Experience in Customer Support / TeleCaller

10 Openings

फुल टाइम

जॉब हाइलाइट्स

Industry Type: Logistics

Languages: Hindi, Kannada

Diploma and above

Females Only

6 days working | Day Shift

Job Benefits: PF

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

We are looking for a Customer Support Executive to join our team at Appet8. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Logistics. The role offers ₹17,000 - ₹20,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

1. Resolve customer’s technical/service-related issues via phone, email, and CRM software.
2. Provide guidance and training to new & existing customers on proper operation & usage of coffee/tea machines.
3. Arrange and provide the necessary components for demos and installations
4. Escalate and assign unresolved service tickets to technical engineers.
5. Schedule preventive maintenance service (PMS) and quality maintenance service(QMS) visits for technical engineers to maintain high service standards.
6. Track technician visits and ensure adherence to Service Level Agreements (SLAs).
7. Maintain spare parts request records and coordinate with logistics team.
8. Update service logs and machine history in CRM software.
9. Prepare daily/weekly reports on complaints, machine downtime, PMS, QMS and resolutions.
10. Ensure smooth communication between customers and the technical team.
11. Staying updated with the product & service knowledge.
12. Collaboration with the cross functional team for the smooth operations.
Candidate requirements
·         Bachelor’s degree/Diploma in Engineering, IT, or a related technical field.
·         0–1 years of experience in help desk, technical support, or customer service roles.
·         Proficiency in MS Office – Excel, PowerPoint, and MS Word.
·         Proficiency in English, Hindi & Kannada.
·         Strong problem-solving skills with a customer-first approach.
·         Ability to manage multiple tasks and meet service-level targets (SLAs/KPIs).
·         Good communication and coordination skills.
Interest in the Food & Beverages industry is an added advantage.

अन्य डिटेल्स

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Diploma and above qualification with 0-1 years of experience can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹17,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Konanakunte Cross, Bangalore.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 10 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Diploma and above qualification and 0-1 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Konanakunte Cross, Bangalore.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹17,000-₹20,000 per month. This is a Full Time job and has 10 openings.