Customer Support Executive

Job description:

Job Title: Executive - Customer Service

Location: Belapur, Navi Mumbai

Job Type: Full-time, Permanent, Fresher

Job Description

We are seeking highly motivated and detail-oriented professionals to join our Operations Team as an Executive. This role requires proactive engagement with potential customers, lead generation, and sales support. The ideal candidate must possess excellent communication skills, a professional attitude, and the ability to perform effectively in a fast-paced environment.

Key Responsibilities

Conduct inbound and outbound calls to potential customers from provided leads.

Introduce and explain products and services in a clear and professional manner.

Generate and nurture leads to convert prospects into sales opportunities.

Address customer inquiries, resolve concerns, and provide necessary information.

Accurately document customer interactions and maintain a structured database.

Consistently meet or exceed daily, weekly, and monthly performance targets.

Collaborate with the sales and marketing teams to optimize lead conversion rates.

Maintain a high standard of customer service and professionalism in all communications.

Eligibility Criteria

Age requirement: 18–35 years

Strong verbal communication skills with a professional approach

Excellent interpersonal and persuasive abilities

Previous experience in telemarketing or customer service is an advantage

Ability to work both independently and collaboratively within a team

Proficiency in basic computer applications

Self-motivated with a results-driven mindset

Willingness to work in a fixed shift from 9:30 AM to 6:30 PM

What We Offer

Professional Work Environment – A culture that promotes growth and development

Collaborative Team – Opportunity to work alongside experienced professionals

Career Advancement Opportunities – Internal Job Postings (IJP) for growth within the organization

Comprehensive Training & Mentorship – Guidance from industry experts to enhance professional skills

Compensation (CTC)

Freshers: ₹13,000 in-hand + PF + Mediclaim

Experienced Candidates: ₹14,000 – ₹18,000 in-hand + PF + Mediclaim

Work Location and Shift Details

Location: Belapur, Navi Mumbai

Shift Timings: Fixed shift – 9:30 AM to 6:30 PM

Join us and be part of a dynamic team committed to excellence in the industry.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12500 - ₹28000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Amii Infotech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at Amii Infotech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.