Act as the primary point of contact for customers for shipment updates and queries
Coordinate with operations, documentation, and sales teams for shipment execution
Handle import/export shipments (Air & Sea – FCL/LCL) from booking to delivery
Communicate with overseas agents, airlines, and shipping lines
Provide shipment status updates, tracking, and milestone reporting
Prepare and verify shipping documents (Invoice, Packing List, BL/AWB, etc.)
Ensure compliance with customs regulations and documentation requirements
Manage customer complaints and resolve issues proactively
Maintain accurate records in ERP / CRM systems
Support in billing coordination and invoice follow-ups
Monitor shipment timelines, delays, and exceptions handling