Customer Support Executive

Key Responsibilities

• Handle inbound and outbound international customer calls efficiently and professionally.

• Listen actively to customer queries and provide relevant solutions or information.

• Ensure high-quality interactions and maintain service standards at all times.

• Log all customer interactions accurately in the CRM system.

• Follow up on unresolved issues and ensure timely closures.

• Collaborate with internal teams for escalations or complex issue handling.

• Adhere to call scripts, call quality, and compliance guidelines.

• Achieve daily and monthly performance targets including call quality, CSAT, and productivity.

Preferred Candidate Profile

• Education: Any graduate (mandatory).

• Experience: Minimum 1 year in International Voice Process (preferably in US or UK shifts).

• Skills Required:

• Excellent English communication skills (neutral accent preferred).

• Strong listening and problem-solving abilities.

• Confidence to handle customer objections and escalations.

• Good interpersonal and multitasking skills.

• Comfortable working in night shifts.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21000 - ₹33000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Alldigi Tech.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at Alldigi Tech
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.