Bpo Team Leader

Core responsibilities

• Team management:

  Lead, motivate, and manage a team of agents to meet daily goals and operational targets. 

• Performance monitoring:

  Track and analyze key metrics such as Average Handle Time (AHT), customer satisfaction, and call quality. Provide coaching and feedback based on performance data. 

• Training and development:

  Coach new hires and conduct ongoing training for existing team members to improve skills and performance. 

• Escalation handling:

  Act as a point of contact for resolving complex customer issues and complaints that cannot be handled by agents. 

• Process improvement:

  Identify and recommend improvements to processes and workflows to increase efficiency and client satisfaction. 

• Reporting:

  Prepare and present regular reports on team performance, challenges, and successes to senior management and clients. 

Key skills and qualifications

• Strong leadership and communication skills.

• Excellent problem-solving and decision-making abilities.

• Ability to monitor and analyze performance data.

• Proficiency in BPO software and tools.

• Interpersonal skills to motivate and coach team members.

• Ability to collaborate with both internal teams and external clients. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., Protalk Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 5 Bpo Team Leader at Protalk Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.