Key Responsibilities:
• Handle inbound and outbound calls, emails, and chats professionally.
• Resolve product or service-related queries in a timely and accurate manner.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Provide feedback to the team to improve customer experience.
• Collaborate with other departments when necessary to resolve complex issues.
• Meet performance metrics related to customer satisfaction and response time.