Customer Support Executive

We are seeking a proactive and detail-oriented Customer Support Executive to deliver exceptional customer service, manage leads, coordinate purchases, and support order-to-payment processes. This role requires strong communication skills, multitasking ability, and ownership of tasks from initiation to closure.

Key Responsibilities

Customer Engagement & Support

Respond to customer queries via WhatsApp, email, and calls (inbound/outbound).

Provide timely resolutions and maintain high customer satisfaction levels.

Procurement Coordination

Manage purchase orders from Agkem as per approved price list.

Complete PO creation, GRN entries, and put-away processes in the system.

Lead & Pipeline Management

Follow up on active leads and nurture them to closure.

Generate and update new leads in Zoho, in coordination with sales managers.

Escalate high-value opportunities to HODs for strategic action.

Reorder & Retention

Conduct follow-up calls to existing customers for reorders and product updates.

Call Tracking & Reporting

Share fortnightly consolidated performance reports with management.

Order & Payment Processing

Create draft orders on Shopify and coordinate timely payments.

Share payment details with Accounts and maintain accurate transaction records.

Skills & Qualifications

Strong communication and interpersonal skills.

Ability to multitask, prioritize, and work under deadlines.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Chandigarh.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., AGKEM IMPEX PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at AGKEM IMPEX PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.