Customer Support Executive

15,000 - 19,000 /month

Adroit Synergies Private Limited

Sector 63 Noida, Noida

0 - 5 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Job Highlights

Industry Type: BPO

Languages: Bengali

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

Customer Service Advisor – Email Support (Airtel Payments Bank)

📍 Location: Noida, Sector 63

💰 Salary: Up to ₹19,000 CTC per month

💼 Shift Allowance: ₹2,600 for odd hours

🏢 Industry: Banking / Financial Services / BPO

Role Overview

We are looking for a Customer Service Advisor – Email Support to manage customer queries related to Airtel Payments Bank services through email communication. The ideal candidate should have strong written communication skills and the ability to provide accurate, professional, and timely responses while ensuring excellent customer experience.

Key Responsibilities

• Respond to customer emails regarding accounts, banking products, and transactions

• Provide clear, accurate, and grammatically correct responses to customer queries

• Ensure all communication follows process guidelines and quality standards

• Log customer interactions and updates accurately in CRM systems

• Investigate and resolve customer issues within the defined Turnaround Time (TAT)

• Escalate complex issues to the appropriate internal teams when necessary

• Assist customers with account updates, service-related queries, and digital platform navigation

• Ensure compliance with KYC, AML, and data protection policies

Skills & Competencies

✔ Excellent written English skills (grammar, clarity, and tone)

✔ Strong problem-solving ability and attention to detail

✔ Ability to handle multiple email cases efficiently

✔ Good understanding of professional email communication and customer service etiquette

✔ Ability to work effectively under pressure

Qualifications & Experience

🎓 Graduate (Mandatory)

📧 1–2 years of customer service experience (Email process preferred)

📊 Versant Score: Minimum Level 5

🌐 Multilingual candidates (Bengali preferred)

Interested candidates can DM me and share their resume at:

📩 anchal@indezon.in

📞 Contact: 9289902002

#Hiring #EmailSupport #CustomerService #BPOJobs #NoidaJobs #BankingJobs

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-5 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹19,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 99 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector 63 Noida, Noida.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹19,000 per month. This is a Full Time job and has 99 openings.