Customer Support Executive

Job Title: Customer Support Executive

Location: Sanganer, Jaipur
Company: Pixellab Media

Job Summary:
Pixellab Media is hiring a Customer Support Executive to manage customer interactions for multiple in-house brands. The role includes handling queries for spiritual jewellery, gifting products, and real estate services. Candidates must be flexible, customer-centric, and able to switch between categories as business needs change.

Key Responsibilities:

• Provide customer service through calls, WhatsApp, chat, and email.

• Resolve customer complaints, service requests, and product/order queries.

• Deliver high-quality support with a focus on customer satisfaction.

• Manage order tracking, refunds, and replacements for e-commerce categories.

• Assist leads with real estate inquiries, follow-ups, and basic information sharing.

• Maintain CRM records, update customer details, and ensure timely follow-up.

• Collaborate with internal teams for issue resolution and service improvement.

• Ensure professional communication, problem-solving, and empathy in every interaction.

Skills & Qualifications:

• Strong communication skills in Hindi & English.

• Ability to handle multitasking, switching between different brand categories.

• Experience in customer support, call center, or BPO is a plus.

• Good command of CRM tools, WhatsApp Business, and email handling.

• Strong problem-solving skills, patience, and customer-first mindset.

• Freshers with good communication skills are also encouraged to apply.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Adpeak Media.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Adpeak Media
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.