Customer Support Executive

20,000 - 25,000 /month

Acute Vision Consultants

Kalyan (East), Mumbai

1 - 4 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

All Education levels

Females Only

6 days working | Day Shift

Job Benefits: PF

Aadhar Card

Job Description

Company Name: Vergo Pvt Ltd. www.vergo.online
Position: Customer Service Executive

Location: Kalyan (Onsite)

Role Summary:

We are seeking a Customer Service Executive who will be responsible for delivering a high-quality customer experience by taking complete ownership of customer interactions. The role involves resolving customer queries efficiently, building strong customer relationships, and proactively driving customer reviews and feedback. Experience in a D2C environment will be an added advantage.

Key Responsibilities:

· Handle customer queries and concerns across multiple channels including calls, emails, messaging platforms, and marketplace portals.

· Take end-to-end ownership of customer issues from initiation to closure, ensuring timely and satisfactory resolution.

· Build rapport with customers through clear, professional, and empathetic communication.

· Proactively request and encourage customer reviews and feedback post successful resolution.

· Coordinate with internal teams such as operations, logistics, sales, and accounts to resolve customer issues effectively.

· Maintain accurate records of customer interactions, issues, and resolutions in CRM or ticketing systems.

· Monitor recurring issues and share insights to improve processes, product quality, and customer experience.

· Adhere to defined service quality standards, turnaround times, and customer satisfaction metrics.

Required Skills & Qualifications:

· Proven experience as a Customer Service / Customer Support Executive.

· Prior experience working with a D2C brand or e-commerce environment is a strong advantage.

· Excellent verbal and written communication skills

· Strong problem-solving and customer-handling abilities.

· Ability to manage multiple tasks and prioritize effectively.

· Working knowledge of CRM tools, ticketing systems, and MS Excel / Google Sheets.

· Willingness and enthusiasm to learn new tools, processes, and products.

Desired Attributes:

1. Strong sense of ownership and accountability.

2. Customer-centric mindset with attention to detail.

3. Proactive, self-motivated, and result-oriented.

4. Calm, professional, and solution-focused approach.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalyan (East), Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 1-4 years of experience can apply for this Customer Support Executive job. Only female candidates can apply.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Kalyan (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.