Customer Support Executive

45,000 - 51,000 /month

Accenture

Vikhroli (East), Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

25 Openings

फुल टाइम

आवश्यक स्किल्स

International Calling

Non-voice/Chat Process

जॉब हाइलाइट्स

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab

Aadhar Card

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

We are looking for a Customer Support Executive to join our team at Accenture. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹45000 - ₹51000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the rotational shift.

अन्य डिटेल्स

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like International Calling, Non-voice/Chat Process.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹45,000-₹51,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vikhroli (East), Mumbai.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 25 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Vikhroli (East), Mumbai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like International Calling, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹45,000-₹51,000 per month. This is a Full Time job and has 25 openings.