Customer Support Executive

We are seeking a Customer Support Executive The ideal candidate will be responsible for delivering high-quality service to passengers by handling inquiries, resolving complaints, and ensuring a smooth travel experience across multiple channels (phone, email, chat, and in-person).

Key Responsibilities:

Handle incoming customer queries and complaints efficiently and professionally.

Assist passengers with flight bookings, cancellations, rebooking, and schedule changes.

Provide information on airline policies, baggage rules, and travel requirements.

Coordinate with airport ground staff and internal teams to resolve issues quickly.

Maintain accurate records of customer interactions and transactions.

Manage service recovery situations (delays, missed connections, lost baggage).

Adhere to quality and compliance standards as per airline guidelines.

Qualifications & Skills:

Bachelor's degree (preferred)

1-2 years of experience in customer service, preferably in the aviation or travel industry

Strong verbal and written communication skills

Proficiency in GDS

Excellent interpersonal and problem-solving skills

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ABLON MARKETING LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at ABLON MARKETING LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.