Customer Support Executive

20,000 - 38,000 /month

Aaish Solutions

HSR Layout, Bangalore

1 - 6 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Description

About the Role:

We are looking for a Customer Support Executive to manage customer conversations across

chat and calls. This is a frontline role focused on solving customer issues quickly,

maintaining a smooth support experience, and ensuring customers feel heard and assisted

throughout their journey.

The right person is patient, well-spoken, organised, and comfortable handling multiple

customer interactions daily.

Key Responsibilities

1. Customer Support Operations

● Handle customer queries through chat and phone calls

● Resolve customer concerns related to orders, delivery, returns, exchanges,

sizing,payments, etc.

● Close support tickets efficiently while maintaining good customer experience

● Provide timely updates to customers regarding their orders and requests.

2. CRM & Ticket Management

● Manage and update customer tickets through Zoho CRM

● Track open issues and follow up until resolution

● Maintain proper records of customer conversations and resolutions

● Coordinate internally with operations and logistics teams for issue resolution

3. Communication & Escalation

● Communicate clearly and professionally with customers

● Identify recurring customer issues and escalate them internally

● Maintain calm and problem-solving attitude during difficult conversations.

4. Process & Support Coordination

● Support smooth day-to-day customer support operations

● Help improve response quality and turnaround time

● Work closely with the operations team to ensure customer satisfaction

What We’re Looking For

● 1–4 years of experience in customer support, operations, or client handling roles

● Good spoken and written English communication skills(mandatory)

● Comfortable handling customer calls and chats daily

● Basic computer and Excel knowledge

● Fast learner with a problem-solving mindset

● Experience with Zoho CRM is a plus (not mandatory)

Contact: HR Priya

9739398219 or watsapp CV

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 1-6 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹20,000-₹38,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in HSR Layout, Bangalore.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in HSR Layout, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution along with 1-6 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹20,000-₹38,000 per month. This is a Full Time opportunity and has 2 openings available.