Customer Support Executive- Gurgaon

17,000 - 28,000 /month

Policybazaar Insurance Brokers Private Limited

Sector 44 Gurgaon, Gurgaon

0 - 5 years Experience in Customer Support / TeleCaller

Replies in 24hrs

99 Openings

Full Time

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

Job Profile- Customer Support Executive

Job Location: Gurugram, Haryana only (On-site)

Qualification- Graduation Mandatory

Salary- 2.5 - 4 LPA + Incentives

Working Days- 6 days working with roster off.

Contact Person - HR Dhriti- 8527282112

Interview Mode - Face to Face only (No virtual rounds)

Job description

Policy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound calls to address customer queries and concerns.
Provide accurate information regarding insurance policies, premium calculations, and policy status.
Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
Maintain customer records by updating information in the CRM system.
Ensure customer satisfaction through professional communication and problem-solving.
Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

Excellent communication skills (verbal and written) in English and Hindi.
Ability to handle customer queries efficiently and politely.
Basic computer knowledge and proficiency in MS Office and email.
Patience and empathy to manage difficult or irate customers.
Prior experience for customer support role.
Freshers and experience both can apply.
Minimum education: Graduate.
Salary package 2.5 LPA to 4 LPA.

Interested candidates can share their resume to anjalikumari@policybazaar.com or

What's app to 8826269231.

Regards,

HR Anjali

Policy Bazaar

We are looking for Immediate joiners .

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive- Gurgaon job

Can freshers or experienced candidates apply for this Customer Support Executive- Gurgaon role?
Ans : Candidates who have a Graduate and above qualification with 0-5 years of experience can apply for this Customer Support Executive- Gurgaon role.
How much can you earn in this position?
Ans : You can earn between ₹17,000-₹28,000 per month in this Customer Support Executive- Gurgaon position.
What shift and timings does this job follow?
Ans : This Customer Support Executive- Gurgaon job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 44 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Support Executive- Gurgaon job?
Ans : There are 99 vacancies for this Customer Support Executive- Gurgaon role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive- Gurgaon job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Executive- Gurgaon position is Sector 44 Gurgaon, Gurgaon.
What makes this Customer Support Executive- Gurgaon job a good opportunity?
Ans : This Customer Support Executive- Gurgaon job is a good opportunity as it offers a salary between ₹17,000-₹28,000 per month. This is a Full Time job and has 99 openings.