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Customer Support Associate

salary 11,000 - 16,000 /month
company-logo
job companyVicta Earlyjobs Technologies Private Limited
job location Sector V - Salt Lake, Kolkata
job experience0 - 6 months Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: PF

Job Description

Key Responsibilities

  • Handle customer queries and provide effective solutions.

  • Communicate with customers professionally in English and Hindi.

  • Maintain a high level of customer service and satisfaction.

  • Follow company processes, guidelines, and quality standards.

  • Accurately record and update customer information.

  • Achieve assigned performance and productivity targets.

Candidate Requirements

  • Graduates preferred; undergraduates can also apply.

  • Freshers and candidates with experience can apply.

  • Excellent English and Hindi communication skills are mandatory.

  • Minimum typing speed of 25 WPM with 85% accuracy.

  • Must be comfortable working in rotational shifts (24x7 environment).

  • Candidates must be willing to work from the office.

  • Good customer-handling and problem-solving skills.


Working Details

  • 6 working days per week

  • 1 rotational weekly off

  • Shift Duration: 9 hours

  • Working Hours: 8 hours

  • Break: 1 hour

  • Shift: Rotational / 24x7

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Associate job

  1. Can freshers or experienced candidates apply for this Customer Support Associate role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Associate role.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Associate job ranges between ₹11,000-₹16,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Associate job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
  5. How many openings are available for this position?
    Ans : There are 25 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Associate job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Associate job?
    Ans : As a Customer Support Associate, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Associate job is located in Sector V - Salt Lake, Kolkata.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 0-1 years of experience is ideal for this Customer Support Associate job.
  10. Why should you apply for this Customer Support Associate job?
    Ans : This Customer Support Associate job offers a salary between ₹11,000-₹16,000 per month. This is a Full Time opportunity and has 25 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Computer Knowledge, Domestic Calling

Shift

Rotational

Contract Job

No

Salary

₹ 11000 - ₹ 16000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Soumi Das

Interview Address

Sector- V, Salt Lake, Kolkata, West Bengal-700091, Sector V - Salt Lake, Kolkata
Posted 4 days ago
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