Customer Support Associate

16,000 - 18,000 /month*

Velnora Talent Partner

E 8 Extension, Bhopal

₹1,000 incentives included

6 - 72 months Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

International Calling

Domestic Calling

Computer Knowledge

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

We are looking for a Customer Support Associate to join our team. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹16000 - ₹18000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Support Associate job

What skills and experience do you need for this Customer Support Associate job?
Ans : To apply for this Customer Support Associate job, candidates should have skills like Query Resolution, Non-voice/Chat Process, International Calling, Domestic Calling, Computer Knowledge along with 1-6 years of experience.
What salary is offered for this Customer Support Associate job?
Ans : The salary for this Customer Support Associate job ranges between ₹16,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in E 8 Extension, Bhopal.
How many vacancies are there for this Customer Support Associate job?
Ans : There are 50 vacancies for this Customer Support Associate role.
Is this job open for all genders?
Ans : Yes, this Customer Support Associate job is open for both male and female candidates.
What does the role of Customer Support Associate involve?
Ans : As a Customer Support Associate, your work will involve skills like Query Resolution, Non-voice/Chat Process, International Calling, Domestic Calling, Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Associate position is E 8 Extension, Bhopal.
Who is the right fit for this Customer Support Associate job?
Ans : A candidate having skills like Query Resolution, Non-voice/Chat Process, International Calling, Domestic Calling, Computer Knowledge with 1-6 years of experience is the right fit for this Customer Support Associate job.
What makes this Customer Support Associate job a good opportunity?
Ans : This Customer Support Associate job is a good opportunity as it offers a salary between ₹16,000-₹18,000 per month. This is a Full Time job and has 50 openings.