Customer Support Associate

18,500 - 19,000 /month

Technotask

Thane West, Mumbai

0 - 1 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

All Education levels

All genders

6 days working | Rotational Shift

Job Description

We are looking for a Customer Support Associate to join our team at Techno Task Business Solution. The role offers ₹18500 - ₹19000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Associate job

Can freshers or experienced candidates apply for this Customer Support Associate role?
Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Associate role.
What salary is offered for this Customer Support Associate job?
Ans : The salary for this Customer Support Associate job ranges between ₹18,500-₹19,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Associate job is open for both male and female candidates.
What does the role of Customer Support Associate involve?
Ans : As a Customer Support Associate, your work will involve skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Associate job is located in Thane West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Associate job.
Why should you apply for this Customer Support Associate job?
Ans : This Customer Support Associate job offers a salary between ₹18,500-₹19,000 per month. This is a Full Time opportunity and has 50 openings available.