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Customer Services Representative

salary 16,000 - 24,000 /month
company-logo
job companyFast And Direct Services
job location Airoli, Mumbai
job experienceFreshers in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Day Shift
star
Job Benefits: PF

Job Description

We are looking for a Customer Services Representative to join our team at Fast And Direct Services. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹16,000 - ₹24,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Services Representative job

  1. What skills and experience do you need for this Customer Services Representative job?
    Ans : To apply for this Customer Services Representative job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling along.
  2. What salary is offered for this Customer Services Representative job?
    Ans : The salary for this Customer Services Representative job ranges between ₹16,000-₹24,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Services Representative job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Services Representative job is open for both male and female candidates.
  7. What does the role of Customer Services Representative involve?
    Ans : As a Customer Services Representative, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Services Representative job is located in Airoli, Mumbai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling along is ideal for this Customer Services Representative job.
  10. Why should you apply for this Customer Services Representative job?
    Ans : This Customer Services Representative job offers a salary between ₹16,000-₹24,000 per month. This is a Full Time opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

PF

Skills Required

Computer Knowledge, Domestic Calling, International Calling

Shift

Day

Contract Job

No

Salary

₹ 16000 - ₹ 24000

Contact Person

Shivani
Posted a day ago
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