Customer Services inbound process

17,000 - 17,000 /month

Globiva

Somajiguda, Hyderabad

6 - 24 months Experience in Customer Support / TeleCaller

70 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: BPO

Languages: Hindi, Telugu

All Education levels

All genders

6 days working | Rotational Shift

Job Description

Customer Services inbound process

Company: Globiva Services Pvt Ltd

Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad

About the Role

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

Answer inbound customer calls and resolve queries related to banking services and products.
Provide accurate and timely information while maintaining high service quality.
Build positive customer relationships by ensuring clear communication in English and regional language.
Maintain detailed records of customer interactions in the system.
Escalate unresolved or complex issues to the appropriate department.
Meet daily/weekly performance metrics like call handling time, resolution, and quality.
Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

UG or Graduate
Min 6 months Telesales experience
Excellent communication skills in English + Hindi
Basic computer literacy and good typing skills.
Strong interpersonal and problem-solving abilities.

Job Details

Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).
Shift: 24/7 rotational shifts.
Week Off: 1 rotational weekly off.
Employment Type: Full-time.
Industry: Banking / Financial Services.

Why Join Globiva?

Opportunity to work with leading Indian banks.
Career growth in the customer service and BPO sector.
Exposure to both domestic and linguistic customer service.
Inclusive and performance-driven work environment.

Skills & Requirements

Required Skills

communication

Preferred Skills

sales

Experience

1 - 2 years

Education

Graduation (10 + 2 + 4)

Age Range

22 - 30 years

Languages Required

English, Hindi, Telugu

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Services inbound process job

Who is eligible to apply for this Customer Services inbound process job at Globiva?
Ans : Candidates should have All Education levels and skills like Computer Knowledge for this Customer Services inbound process job offered by Globiva.
How much can you earn in this position?
Ans : The salary is ₹17,000 per month for this Full Time role.
What shift and timings does this job follow?
Ans : This Customer Services inbound process job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Somajiguda, Hyderabad.
How many vacancies are there for this Customer Services inbound process job?
Ans : There are 70 vacancies for this Customer Services inbound process role.
Is this job open for all genders?
Ans : Yes, this Customer Services inbound process job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Services inbound process, you will work on skills like Computer Knowledge.
What is the job location for this position?
Ans : The job location for this Customer Services inbound process position is Somajiguda, Hyderabad.
Who is the right fit for this Customer Services inbound process job?
Ans : A candidate having skills like Computer Knowledge with 1-2 years of experience is the right fit for this Customer Services inbound process job.
What makes this Customer Services inbound process job a good opportunity?
Ans : This Customer Services inbound process job is a good opportunity as it offers a salary of ₹17,000 per month. This is a Full Time job and has 70 opening.