Customer Services Inbound Process

17,000 - 18,000 /month

Customer Perfect Service

Somajiguda, Hyderabad

0 - 6+ years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Contract

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card

Job Description

Job Description

Customer Services inbound process

Company: Globiva Services Pvt Ltd

Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad

About the Role

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

Answer inbound customer calls and resolve queries related to banking services and products.
Provide accurate and timely information while maintaining high service quality.
Build positive customer relationships by ensuring clear communication in English and regional language.
Maintain detailed records of customer interactions in the system.
Escalate unresolved or complex issues to the appropriate department.
Meet daily/weekly performance metrics like call handling time, resolution, and quality.
Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

Graduate (any discipline).
Freshers or candidates with 0–1 year of customer service/BPO experience.
Excellent communication skills in English + Hindi
Basic computer literacy and good typing skills.
Strong interpersonal and problem-solving abilities.

Job Details

Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).
Shift: 24/7 rotational shifts.
Week Off: 1 rotational weekly off.
Employment Type: Full-time.
Industry: Banking / Financial Services.

Why Join Globiva?

Opportunity to work with leading Indian banks.
Career growth in the customer service and BPO sector.
Exposure to both domestic and linguistic customer service.
Inclusive and performance-driven work environment.

Skills & Requirements

Required Skills

communication

Preferred Skills

sales

Experience

1 - 2 years

Education

Graduation (10 + 2 + 4)

Age Range

22 - 30 years

Languages Required

English, Hindi, Telugu

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Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Services Inbound Process job

What skills and experience do you need for this Customer Services Inbound Process job?
Ans : To apply for this Customer Services Inbound Process job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling along with 0-7 years of experience.
What salary is offered for this Customer Services Inbound Process job?
Ans : The salary for this Customer Services Inbound Process job ranges between ₹17,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Services Inbound Process job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Somajiguda, Hyderabad.
How many vacancies are there for this Customer Services Inbound Process job?
Ans : There are 50 vacancies for this Customer Services Inbound Process role.
Is this job open for all genders?
Ans : Yes, this Customer Services Inbound Process job is open for both male and female candidates.
What does the role of Customer Services Inbound Process involve?
Ans : As a Customer Services Inbound Process, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Services Inbound Process position is Somajiguda, Hyderabad.
Who is the right fit for this Customer Services Inbound Process job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling with 0-7 years of experience is the right fit for this Customer Services Inbound Process job.
What makes this Customer Services Inbound Process job a good opportunity?
Ans : This Customer Services Inbound Process job is a good opportunity as it offers a salary between ₹17,000-₹18,000 per month. This is a Full Time job and has 50 openings.