Telecaller

18,000 - 31,000 /month*

Victa Earlyjobs Technologies Private Limited

Somajiguda, Hyderabad

₹8,000 incentives included

0 - 6 months Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Telugu

12th Pass and above

All genders

6 days working | Rotational Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Customer Services inbound process

About the Role

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

Answer inbound customer calls and resolve queries related to banking services and products.

Provide accurate and timely information while maintaining high service quality.

Build positive customer relationships by ensuring clear communication in English and regional language.

Maintain detailed records of customer interactions in the system.

Escalate unresolved or complex issues to the appropriate department.

Meet daily/weekly performance metrics like call handling time, resolution, and quality.

Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

Graduate (any discipline).

Freshers or candidates with 0–1 year of customer service/BPO experience.

Excellent communication skills in Regional language can apply :-

Tamil, Malayalam, Marathi and Kannada ( English + Hindi Mandatory )

Basic computer literacy and good typing skills.

Strong interpersonal and problem-solving abilities.

Job Details

Salary: ₹14,000 – ₹23,000 per month (depending on process and profile).

Shift: 24/7 rotational shifts.

Week Off: 1 rotational weekly off.

Employment Type: Full-time.

Industry: Banking / Financial Services.

Why Join Globiva?

Opportunity to work with leading Indian banks.

Career growth in the customer service and BPO sector.

Exposure to both domestic and linguistic customer service.

Inclusive and performance-driven work environment.

Skills & Requirements

Required Skills

communication

Preferred Skills

sales,Customer service handling

Experience

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

What skills and experience do you need for this Telecaller job?
Ans : To apply for this Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
What salary is offered for this Telecaller job?
Ans : The salary for this Telecaller job ranges between ₹18,000-₹31,000 per month.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Somajiguda, Hyderabad.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What does the role of Telecaller involve?
Ans : As a Telecaller, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecaller job is located in Somajiguda, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Telecaller job.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹18,000-₹31,000 per month. This is a Full Time opportunity and has 50 openings available.