Customer Service Upselling

30,000 - 63,000 /month*

Sutherland Global Services

Thane Belapur Road, Mumbai

₹25,000 incentives included

1 - 6+ years Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

Customer Service & Upselling Associate
Company: SGS
Location: Liberty Tower, Airoli, Navi Mumbai
Work Schedule: 5 days/week | 2 Rotational Offs

Role Overview
Join our dynamic team in a unified role that combines exceptional customer support with revenue-driving sales excellence on enterprise SaaS solutions. You will deliver seamless customer experiences while driving growth through consultative selling, retention management, and strategic upselling.

Key Responsibilities
This blended role requires disciplined execution across two core areas:

Customer Excellence & Support (50% Voice | 50% Chat): Deliver first-contact resolution on customer inquiries, proactively identify customer intent, and resolve complex issues through collaboration with technical teams.
Sales & Revenue Growth: Manage the inbound sales pipeline, achieve sales targets, execute consultative selling, and drive cross-sell/upsell opportunities to maximize customer lifetime value (achieve gross ARR targets and maintain quota attainment).
Retention & Account Management: Proactively identify at-risk customers, execute targeted retention strategies, and manage license optimization and renewal decisions.

Mandatory Eligibility Requirements

Education: Bachelor's Degree from a recognized university (any stream).
Experience: 1+ years International BPO experience (mandatory).
Language: C1 Level English Proficiency (CEFR framework).
Location: Within 25 KMS of Liberty Tower Airoli OR within 1.5 KMS of Kalyan/Panvel stations.

Compensation & Benefits

Base Monthly Salary : Up to ₹38,000/month
Retention Bonus : ₹1 Lakh
Travel Allowance : ₹3,500
Incentives: 15k
PBI : ₹2,750
OT : (₹400/hour as applicable)

Schedule : 5-day work week with 2 rotational offs
Additional Benefits : Health & wellness benefits

Core Competencies Required
Candidates should demonstrate strength in: Customer Excellence, Consultative Selling, Retention & Churn Management, Technical Troubleshooting (basic), Data-Driven Actions, and Collaborative Problem-Solving.

Interested candidate can share their resume with +918271273330 or apply@hirewave.in)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Service Upselling job

What skills and experience do you need for this Customer Service Upselling job?
Ans : To apply for this Customer Service Upselling job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience.
What salary is offered for this Customer Service Upselling job?
Ans : The salary for this Customer Service Upselling job ranges between ₹30,000-₹63,000 per month.
What shift and timings does this job follow?
Ans : This Customer Service Upselling job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane Belapur Road, Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Upselling job is open for both male and female candidates.
What does the role of Customer Service Upselling involve?
Ans : As a Customer Service Upselling, your work will involve skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Service Upselling job is located in Thane Belapur Road, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience is ideal for this Customer Service Upselling job.
Why should you apply for this Customer Service Upselling job?
Ans : This Customer Service Upselling job offers a salary between ₹30,000-₹63,000 per month. This is a Full Time opportunity and has 50 openings available.