Customer Service Support Advisor About the role The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you’ll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. Essential Skills / Experience Desirable Skills / Experience Our Package Experience Level Mid Level
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.
More about this Customer Service Support Advisor job
What qualifications and experience are required for this Customer Service Support Advisor position?
Ans : Candidates should have All Education levels with 2-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Support Advisor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kanchrapara M, Kolkata.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Support Advisor job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Service Support Advisor job is located in Kanchrapara M, Kolkata.
Why should you apply for this Customer Service Support Advisor job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
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Bt Group
Kanchrapara M, Kolkata
2 - 6+ years Experience in Customer Support / TeleCaller
Full Time
