Customer Service Officer Job Description Position Overview : We are seeking a Customer Service Representative with experience in SAP and order processing to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing inquiries, and processing orders efficiently while utilizing SAP software. Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Process customer orders, returns, and exchanges through SAP, ensuring accuracy and efficiency. Resolve customer complaints and issues, focusing on achieving a positive resolution. Provide product information, order status updates, and process billing inquiries. Maintain accurate customer records in SAP, including order histories and contact details. Collaborate with internal teams to ensure order fulfillment and resolve complex issues. Monitor and track orders to ensure on-time delivery. Requirements: Strong communication skills (written and verbal). Proficiency in SAP and order processing systems. Excellent problem-solving and multitasking abilities. Customer-focused with a professional demeanor. Previous experience in customer service and order processing is preferred.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.
More about this Customer Service Officer with SAP and Order Processing Expertise job
What qualifications and experience are required for this Customer Service Officer with SAP and Order Processing Expertise position?
Ans : Candidates should have All Education levels with 2-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Officer with SAP and Order Processing Expertise job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ambernath, Mumbai.
How many vacancies are there for this Customer Service Officer with SAP and Order Processing Expertise job?
Ans : There is 1 vacancy for this Customer Service Officer with SAP and Order Processing Expertise role.
Is this job open for all genders?
Ans : Yes, this Customer Service Officer with SAP and Order Processing Expertise job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Service Officer with SAP and Order Processing Expertise position is Ambernath, Mumbai.
What makes this Customer Service Officer with SAP and Order Processing Expertise job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Johnson Controls Limited
Ambernath, Mumbai
2 - 6+ years Experience in Customer Support / TeleCaller
Full Time
High Demand
