We are looking for a Customer Service Manager to join our team . The role offers ₹18,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to customer service. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.
More about this Customer Service Manager job
What are the eligibility criteria for this Customer Service Manager job?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Computer Knowledge, Domestic Calling for this Customer Service Manager job offered by Uniserved in MIDC Akola, Akola.
What salary is offered for this Customer Service Manager job?
Ans : The salary for this Customer Service Manager job ranges between ₹18,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Service Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in MIDC Akola, Akola.
How many vacancies are there for this Customer Service Manager job?
Ans : There is 1 vacancy for this Customer Service Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Service Manager job is open for both male and female candidates.
What does the role of Customer Service Manager involve?
Ans : As a Customer Service Manager, your work will involve skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Service Manager position is MIDC Akola, Akola.
Who is the right fit for this Customer Service Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-2 years of experience is the right fit for this Customer Service Manager job.
What makes this Customer Service Manager job a good opportunity?
Ans : This Customer Service Manager job is a good opportunity as it offers a salary between ₹18,000-₹25,000 per month. This is a Full Time job and has 1 openings.
Candidates can call HR for more info.
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Other Details
Incentives
No
No. Of Working Days
6
Skills Required
Computer Knowledge, Domestic Calling
Shift
Day
Contract Job
No
Salary
₹ 18000 - ₹ 25000
Regional Languages
Hindi, Marathi
English Proficiency
Yes
Contact Person
Roshan
Interview Address
The FASAL (IoT in Agriculture) Center of Excellenc, MIDC Akola, Akola
A Naukri Group company
LoginHire Local Staff
18,000 - 25,000 /month
Uniserved
MIDC Akola, Akola
1 - 2 years Experience in Customer Support / TeleCaller
Full Time
