Customer Service Manager_R_WBG Operations (Ops)-Customer Service Desk_Delhi - Responsible for managing customer service operations and leading the customer service desk. - Oversee daily activities to ensure high-quality service delivery and customer satisfaction. - Coordinate with various teams to resolve customer issues efficiently. - Manage and mentor customer service staff to improve performance. - Ensure adherence to company policies and operational standards. - Handle escalations and complex customer queries. - Maintain records and generate reports related to customer service metrics. - Work closely with operations teams to streamline processes and enhance service quality.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Customer Service Manager job
Who is eligible to apply for this Customer Service Manager job at Kotak Mahindra Bank Limited?
Ans : Candidates should have All Education levels for this Customer Service Manager job offered by Kotak Mahindra Bank Limited.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 14 Dwarka, Delhi.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Manager job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Service Manager job is located in Sector 14 Dwarka, Delhi.
Why should you apply for this Customer Service Manager job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
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Kotak Mahindra Bank Limited
Sector 14 Dwarka, Delhi
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
