Customer Service Manager

Not Disclosed

Kotak Mahindra Bank Limited

Dombivli (East), Mumbai

1 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

All Education levels

All genders

5 days working | Day Shift

Job Description

Customer Service Manager_R-WBG OPERATIONS (OPS)-Customer Service Desk - Manage and oversee customer service desk operations ensuring high-quality service delivery. - Lead a team to handle customer queries, complaints, and support requests effectively. - Coordinate with various departments to resolve customer issues promptly. - Monitor performance metrics and implement improvements to enhance customer satisfaction. - Ensure compliance with company policies and operational guidelines. - Facilitate communication between customers and internal teams to maintain smooth operations. - Drive initiatives to improve customer experience and operational efficiency. - Handle escalations and provide solutions to complex customer problems. - Maintain records and reports related to customer service activities. - Support training and development of customer service staff to maintain service standards.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Service Manager job

Who is eligible to apply for this Customer Service Manager job at Kotak Mahindra Bank Limited?
Ans : Candidates should have All Education levels for this Customer Service Manager job offered by Kotak Mahindra Bank Limited.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Manager job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Service Manager job is located in Dombivli (East), Mumbai.
Why should you apply for this Customer Service Manager job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.