Customer Service

15,000 - 18,000 /month

Roche International

kurla (west), Mumbai

1 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Automobile

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

Key Responsibilities

-Contact customers through calls, WhatsApp, SMS, and emails to remind them about scheduled vehicle services.

-Generate service appointments and ensure maximum workshop inflow.

-Promote periodic maintenance, value-added services, accessories, extended warranties, and service packages.

-Follow up with customers whose vehicles are overdue for service.

-Execute service campaigns and promotional activities initiated by the company.

-Maintain an updated customer database and accurately record customer interactions.

-Coordinate with Service Advisors and the workshop team for appointment planning and customer convenience.

+Resolve customer queries related to service schedules, pricing, and available offers.

-Conduct post-service follow-up calls to obtain customer feedback and improve customer satisfaction.

-Achieve monthly targets for service bookings, customer retention, and revenue generation.

-Prepare daily, weekly, and monthly reports on customer calls, appointments, and conversions.

-Ensure compliance with company policies and customer service standards.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Service job

What skills and experience do you need for this Customer Service job?
Ans : To apply for this Customer Service job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Service job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Service job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in kurla (west), Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-2 years of experience can apply for this Customer Service job. Only female candidates can apply.
What are the key responsibilities of this Customer Service job?
Ans : As a Customer Service, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Service job is located in kurla (west), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-2 years of experience is ideal for this Customer Service job.
Why should you apply for this Customer Service job?
Ans : This Customer Service job offers a salary between ₹15,000-₹18,000 per month. This is a Full Time opportunity and has 1 openings available.