Customer Service

15,000 - 22,000 /month

Cogent E Services

Sector 127 Noida, Noida

6 - 60 months Experience in Customer Support / TeleCaller

25 Openings

ఫుల్ టైమ్

కావాల్సిన Skills

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Medical Benefits

మీకు సరిపోతుందో లేదో చెక్ చేయడానికి రిజిస్టర్ చేసుకోండి!

Job వివరణ

We are looking for a Customer Service to join our team at Cogent E Services. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15000 - ₹22000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

ఇతర details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Service job

What skills and experience do you need for this Customer Service job?
Ans : To apply for this Customer Service job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Service job ranges between ₹15,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Service job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 127 Noida, Noida.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service job is open for both male and female candidates.
What are the key responsibilities of this Customer Service job?
Ans : As a Customer Service, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Service job is located in Sector 127 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-5 years of experience is ideal for this Customer Service job.
Why should you apply for this Customer Service job?
Ans : This Customer Service job offers a salary between ₹15,000-₹22,000 per month. This is a Full Time opportunity and has 25 openings available.