Customer Service

Job Title: Customer Support – Blended (Email, Chat & Calls)

Company: ZEE5 (Global OTT Platform)

📍 Location: Kandivali – Malad – Goregaon corridor, Mumbai – no pick-up/drop facility

🔥 Hiring Details:

Total Openings: 20

Gender: Male candidates only

Candidate Experience: Freshers welcome, preferred BPO/Customer Service experience

Mandatory Requirement: Versant score ≥ 5 for at least 10 positions

Language Requirements: Strong English proficiency—reading, writing, and speaking (Apna, Reddit, Joblum)

🕒 Shifts & Off:

Night Shifts Only:

5:00 PM – 2:00 AM or

12:00 PM – 9:00 PM

Weekly Off: 1 rotational week off per week (Reddit, Apna)

💰 Compensation:

In-Hand Salary: Up to ₹25,000 (final compensation based on experience & skill level) (Reddit)

Incentives: Performance-based incentives may be applicable

✅ Eligibility Criteria:

Education: HSC (12th pass) or Graduate

Experience: Freshers allowed; candidates with BPO/CS background preferred

Proficiency: Excellent in English (mandatory for blended roles) (Apna, Joblum)

Testing: Must clear Versant level 5, required for at least half the openings

🎯 Key Responsibilities:

Handle inbound & outbound communication via email, chat, and calls

Provide customer support on ZEE5-related queries

Maintain high service quality while engaging customers across channels

Achieve defined performance metrics and quality benchmarks

⚠️ Important Notes:

No pick-up/drop facility; candidates must reside locally (Kandivali / Malad / Goregaon) (Apna)

Only immediate joiners will be considered

📢 Apply Now:

Candidates must share updated resumes immediately to be considered—positions are limited and interviews are scheduled on priority.

🔍 Why Choose This Role?

Opportunity to join a global OTT platform with a blended, non-voice-heavy profile

Work scheduled mostly at night shifts, suitable for candidates comfortable with late hours

Clear performance metrics and incentive-based remuneration structure

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Service job

1. What is the eligibility criteria to apply for this Customer Service job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Service job?
   Ans: This Customer Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Service job?
   Ans: No, there is no fee applicable for applying this Customer Service job and during the employment with the company, i.e., CALL 2 CONNECT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Service role?
   Ans: There is an immediate opening of 30 Customer Service at CALL 2 CONNECT
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Service job?
   Ans: This Customer Service job has Night Shift.